Terms and Conditions of Sale

Version 3

Preamble and identity

These terms govern the relationship between Pembet TSANGHOU (Entrepreneur individuel exerçant sous le nom commercial Lovy World, registered with the Registre National des Entreprises (RNE) under SIREN 106 311 962), whose registered office is located at 2 rue Françoise Dolto, 44800 Saint-Herblain, France, hereinafter “the Publisher”, and any person using the services offered on SpeakAsYou, hereinafter “the Client”.

Purpose

SpeakAsYou is a language-learning service offered as a recurring subscription and, where applicable, as a lifetime pack acquired by a single payment. It provides continuous access to a set of lessons, conversations with Léa, and progress-tracking tools, in the languages subscribed to. It is neither the delivery of a good, nor the supply of downloadable digital content: the service is consumed over time, on the Publisher’s servers.

Description of offers

Individual subscription tiers are offered, each available in a monthly or annual billing period. Each tier carries a daily lesson quota and a monthly voice-time quota. The number of languages subscribed to within a single subscription is capped; additional languages follow a degressive formula. The tiers, the prices in force, the quotas, the language cap and the degressive formula are indicated on the offers page, fed by the Publisher’s internal catalogue. An organisation may take out, for its members, a subscription carrying a number of seats, according to the organisation tiers presented to it before subscribing. A subscriber sees the prices and quotas published at the time of their subscription maintained as long as it remains active, under the conditions set out in the “Modifications” section.

Seven-day free trial

An account’s first subscription to an individual subscription, monthly or annual, opens a free trial period of seven days. No charge is made during this period; the first charge takes place on the eighth day. The trial is granted only once per account: an account that has already held a subscription, paid or only on trial, is charged as soon as it subscribes again. A subscription taken out by an organisation for its seats and the purchase of a lifetime pack carry no trial period: they are charged upon subscription or purchase. Access to the portrait, prior to any subscription, requires no bank card. The subscriber may end the trial at any time from their subscription page: if the subscription is cancelled within the seven days, no amount is debited.

Acceptance

Subscription to a paid offer entails full and complete acceptance of these terms. No modification may be enforced against the Publisher without its written consent.

Prices and display

Current prices are displayed on the offers page and fed from the internal catalogue. They are stated in euros. VAT not applicable, Article 293 B of the French General Tax Code.

Payment

Payment is processed by the Stripe provider. No banking data is stored by the Publisher: card entry takes place exclusively on the payment provider’s secure forms, which alone retains this data. Adding a language during a billing period is invoiced immediately, pro rata to the remaining period. A change of tier during a billing period gives rise to a pro rata adjustment for the remaining period, carried over to the next invoice. Withdrawing a language gives rise to no refund: the language remains accessible until the end of the paid period and is no longer invoiced afterwards.

Duration and tacit renewal

Each subscription, monthly or annual, is automatically renewed at the end of its period, unless the subscriber cancels. For annual subscriptions, a written reminder is sent to the subscriber between three months and one month before the expiry, informing them of their non-renewal option (article L215-1 of the French Consumer Code). Failing this reminder, the subscriber may cancel their subscription at any time without penalty and obtain a refund of amounts charged after the initial expiry date.

Cancellation

Cancellation of a subscription may be exercised at any time from the subscriber’s subscription page, via the payment provider’s billing portal (article L215-1-1 of the French Consumer Code). It takes effect at the end of the current paid period. Access to the service is maintained until that expiry. No pro-rata refund of the remaining days is granted; the current paid period remains due in full.

Right of withdrawal

At the time of subscription, the subscriber expressly waives their right of withdrawal, by ticking a distinct box, in exchange for immediate access to the service. This waiver is collected in accordance with article L221-28 13° of the French Consumer Code, which sets aside the right of withdrawal for the supply of digital content without a material medium, subject to three cumulative conditions: performance of the service begins with the consumer’s prior express agreement; the subscriber expressly acknowledges that they lose their right of withdrawal; a confirmation is sent to them by email on a durable medium. These three conditions are met by the check-box at subscription, by its wording which separately states the agreement and the acknowledgement of the loss, and by the confirmation email sent following the subscription. In return, where the subscription opens the seven-day free trial period, that period plays the role of a reflection period: no charge is made before the eighth day, and cancellation remains accessible at any time. Where it does not, in the cases described in the “Seven-day free trial” section, the first charge takes place upon subscription.

Acquired access

The CEFR levels validated, the progress and the pedagogical content produced by the subscriber (completed lessons, tracked error categories) are not erased by the sole fact of a subscription cancellation. Upon cancellation, the generation of new lessons stops at the end of the paid period. The pedagogical data already collected remains, under the conditions set out in the privacy policy and subject to the retention periods indicated therein. A lifetime pack, acquired by a single payment, is subject neither to renewal nor to cancellation: the access it opens survives the cancellation of any subscription.

GARANTIE LÉGALE DE CONFORMITÉ

Le consommateur a droit à la mise en œuvre de la garantie légale de conformité en cas d'apparition d'un défaut de conformité durant un délai de toute la durée de fourniture du service prévue au contrat — soit, pour un abonnement mensuel ou annuel, aussi longtemps que l'abonnement est en cours, et, pour un accès acquis sans limitation de durée, aussi longtemps que le service est fourni — à compter de la fourniture du contenu numérique ou du service numérique. Durant ce délai, le consommateur n'est tenu d'établir que l'existence du défaut de conformité et non la date d'apparition de celui-ci.

La garantie légale de conformité emporte obligation de fournir toutes les mises à jour nécessaires au maintien de la conformité du contenu numérique ou du service numérique durant toute la durée de fourniture du service prévue au contrat.

La garantie légale de conformité donne au consommateur droit à la mise en conformité du contenu numérique ou du service numérique sans retard injustifié suivant sa demande, sans frais et sans inconvénient majeur pour lui.

Le consommateur peut obtenir une réduction du prix en conservant le contenu numérique ou le service numérique, ou il peut mettre fin au contrat en se faisant rembourser intégralement contre renoncement au contenu numérique ou au service numérique, si :

1° Le professionnel refuse de mettre le contenu numérique ou le service numérique en conformité ;

2° La mise en conformité du contenu numérique ou du service numérique est retardée de manière injustifiée ;

3° La mise en conformité du contenu numérique ou du service numérique ne peut intervenir sans frais imposés au consommateur ;

4° La mise en conformité du contenu numérique ou du service numérique occasionne un inconvénient majeur pour le consommateur ;

5° La non-conformité du contenu numérique ou du service numérique persiste en dépit de la tentative de mise en conformité du professionnel restée infructueuse.

Le consommateur a également droit à une réduction du prix ou à la résolution du contrat lorsque le défaut de conformité est si grave qu'il justifie que la réduction du prix ou la résolution du contrat soit immédiate. Le consommateur n'est alors pas tenu de demander la mise en conformité du contenu numérique ou du service numérique au préalable.

Dans les cas où le défaut de conformité est mineur, le consommateur n'a droit à l'annulation du contrat que si le contrat ne prévoit pas le paiement d'un prix.

Toute période d'indisponibilité du contenu numérique ou du service numérique en vue de sa remise en conformité suspend la garantie qui restait à courir jusqu'à la fourniture du contenu numérique ou du service numérique de nouveau conforme.

Ces droits résultent de l'application des articles L. 224-25-1 à L. 224-25-31 du code de la consommation.

Le professionnel qui fait obstacle de mauvaise foi à la mise en œuvre de la garantie légale de conformité encourt une amende civile d'un montant maximal de 300 000 euros, qui peut être porté jusqu'à 10 % du chiffre d'affaires moyen annuel (article L. 242-18-1 du code de la consommation).

Le consommateur bénéficie également de la garantie légale des vices cachés en application des articles 1641 à 1649 du code civil, pendant une durée de deux ans à compter de la découverte du défaut. Cette garantie donne droit à une réduction de prix si le contenu numérique ou le service numérique est conservé, ou à un remboursement intégral contre renonciation au contenu numérique ou au service numérique.

Charter of use

The Client undertakes to make personal and fair use of SpeakAsYou. In particular, the following are prohibited: reselling or sharing the account, automated content extraction, generating a portrait or conversation with Léa containing unlawful, hateful, or knowingly misleading statements towards the model. A serious breach may lead to account suspension, without prejudice to the reimbursement of unused amounts.

Liability and cap

The Publisher is bound by a best-efforts obligation regarding the availability and quality of the service. Its liability, all damages combined, may not exceed the amount actually received from the Client during the last twelve months.

Personal data

The processing of personal data is described in the privacy policy. The Client has the right to access, rectify, erase, restrict, object to and port their data. The cookies set by the site are described in the legal notice.

Mediation

In accordance with Article L612-1 of the French Consumer Code, the Client is entitled to free recourse to a consumer mediator. As of today, the Publisher has joined no consumer mediation scheme, and the Client is informed of this before subscribing. The European Online Dispute Resolution platform is also available at https://ec.europa.eu/consumers/odr.

Jurisdiction

These terms are subject to French law. Failing amicable resolution, any dispute falls under the competent courts according to the common-law rules applicable to consumers.

Modifications

The Publisher may modify these terms at any time. Significant modifications are brought to the Client’s attention by email, with a reasonable period before they take effect.

Contact

For any question about these terms, write to contact@speakasyou.com.

Lovy World — https://speakasyou.com